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Customer Service

Customer Service Request

There are many options to answer your questions and solve your problems. Questions about registration, Serial Numbers, downloading, subscription billings, shipping, returns, installation, how to get started, backing up data and other Frequently Asked Questions. Online Self-Help options include

  1. Online FAQ
  2. Submit a Question
  3. Log on to Live Support

Our service hours are Monday through Friday, except holidays, from 8:00 AM to 5:00 PM CST.

Customer Service Request Guidelines:

Step 1: Include Detailed Information: The more information you provide regarding your problem the easier it will be for the customer service representative to resolve your issue.
Step 2: Fill out and submit the Customer Service Request Form below.
Step 3: A Customer Service representative will respond to you within the business day or up to 24 hours. If this is an emergency request, please note the high priority in your submission.

Note: Many problems are caused by improperly backing up data. If you have already installed the software remember to always back up your data BEFORE downloading a new version. Click here to learn how to backup data.

Customer Service Request

Company Name:
First Name:
Last Name:
Address Street 1:
Address Street 2:
City:
Zip Code: (5 digits)
Select State:
Daytime Phone:
Other Phone: (Numbers only no dashes)
Email:
Product:
Customer Status:
Compliance License:
Topic of Request:

Please describe your customer service issue in as much detail as possible. This will assist the customer service representative in resolving your issue as quickly as possible.

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